Access qualified, talented and experienced call centre staff, email support and web chat support teams, as well as other virtual customer-facing roles in the Philippines
We love nothing more than providing great customer experiences. Platinum Outsourcing is an expert in providing qualified, omni-channel customer support teams in the Philippines who are ready to start working for brands and businesses just like yours!
We can provide as small or as large a team as required, across a wide variety of different customer-facing job functions, enabling you to tap into a huge pool of talent through outsourcing your customer support to the Philippines.
We can generally have your new team member up and running within 4 to 6 weeks. This includes the time required to gather details about what you need, then conduct interviews and prepare your new team members so that they are ready for work.
This is role dependant, but our current partners are saving between 50% and 75% on employment and related costs.
We don’t believe in locking our clients up in complex and lengthy agreements, so we have a simple 60 - 90 day notice period (depending on the role) if you decide you no longer require our services.
Our state-of-the-art, secure delivery centres are equipped with biometric entry, static and roving security guards, CCTV, redundant internet connectivity, as well as back-up generators for any power outages. Our offices are bright and modern, and all of our team are provided with brand new IT equipment. We even have medical grade air purifiers to keep your offshore team healthy.
Our team works to your schedule in line with your time zone, in the same way as a team member working remotely within Australia.