Privacy Policy

Platinum Outsourcing is committed to treating the personal information we collect in accordance with the Australian Privacy Principles in the Privacy Act 1988. This Privacy Notice sets out how we handle personal information.

We may modify this Privacy Notice from time to time to reflect our current privacy practices.


The types of personal information we collect depends on the nature of our engagement with you.

Examples of personal information we may collect include:

Your name, phone, email and address details, your Internet Protocol (IP) address


2.1 How we collect personal information

Generally, we collect your personal information from you directly.

Examples include:

  • When we deal with you in person or over the phone
  • When you send us correspondence via letter or email
  • When you complete a questionnaire or survey
  • When you contact us via our web chat platform
  • When you complete forms on our website
  • When you subscribe to our newsletters
  • When you use our website or our social media
  • When you enter a competition or promotion

2.2 Holding personal information

Platinum Outsourcing holds personal information in electronic format only. We have implemented security measures to protect the personal information we hold. These include physical (for example, secured entry to our facilities) and technological (for example, restriction of access and firewalls)

2.3 Purpose for collecting, holding, using and disclosing personal information

  • Platinum Outsourcing collects, holds and uses personal information for several purposes including:
  • To respond to requests or queries
  • For administrative purposes
  • For seeking your feedback
  • To improve the quality of our website and the services that we provide to you
  • To send to you marketing information relating to new products or services or to notify you of changes to our website.
  • To monitor your use of our website; and
  • To aggregate statistics about customers, traffic patterns and related site information in an anonymous form


Platinum Outsourcing may use your personal information for the purpose of marketing its products and services to you.

How do I "opt out"?

We will only send marketing information to you if you have given your permission to be contacted. If you wish to opt out of the receipt of our marketing information you can select the appropriate response on the information sent to you.

If you wish to withdraw your permission at any other time you may do so by contacting us through the 'Contact Us' section of this website or via the contact details set out in section 8.

4. Use of Cookies

Cookies are small pieces of information, stored in simple text files, placed on your computer by a website. Some cookies can be read by the website on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the webpage, or a unique identification number so that the website can 'remember' you on your return visit.

Other cookies are deleted when you close your browser and only relate to the working of the website. Cookies do not contain personal information from which you can be identified, unless you have furnished such information to the website. Most browsers allow you to turn off cookies or to customise your settings for cookies. To find out how to do this, see the 'Help' menu on your browser.

Please note that if you turn off cookies or change your settings, some features of this web site may not work correctly.


You can request access to your personal information, subject to some limited exceptions as permitted or required by law. Such requests must be made in writing to the contact details set out in section 8.

Platinum Outsourcing may charge reasonable costs for providing you access to your personal information.


If you believe that any personal information Platinum Outsourcing has collected about you is inaccurate, not up-to-date, incomplete, irrelevant or misleading, you may request that it is corrected. To do so, please contact us via the details set out in section 8.

7. COMPLAINTS If you wish to make a complaint to Platinum Outsourcing about our handling of your personal information, you can contact our Privacy Team as set out in section 8.

We will endeavour to reply to you within 30 days of receipt of the complaint. If you are not satisfied with the outcome of your complaint, you can refer it to the Office of the Australian Information Commissioner.


If you have a query in relation to this Privacy Notice, or would like to notify us that you: no longer wish to receive marketing material from us, wish access or correct your personal information or wish to make a complaint about Platinum Outsourcing’s handling of your personal information; please contact us as at info@platinumoutsourcing.com.au