Ecommerce Outsourcing

Leverage the expertise of a trusted outsourcing partner in Platinum Outsourcing. Benefit from access to highly trained, experienced and capable ecommerce teams in the Philippines who are ready and available for work.

ecommerce chat and support outsourcing to the philippines

Outsourcing for Ecommerce

Ecommerce moves at the speed of light, and customers now more than ever expect support at every touchpoint. As such, omni-channel customer support is at the forefront of delivering an exceptional customer experience, and provides a key point of difference that will enable your brand to stand out from the intense competition in online commerce.

Additionally, the ability to quickly and efficiently manage returns and reverse logistics at scale gives customers peace of mind when purchasing from your business.

ecommerce outsourcing to the philippines

Outsourcing Benefits for Ecommerce

  • Agility

    As we do not lock you in long term, you are able to remain sufficiently agile to meet changing consumer demands without the risk of employing locally, and retain flexibility when it comes to your levels of human resourcing.

  • Capability

    The world’s biggest and best brands trust the Philippines with their outsourcing needs, and enjoy the benefits of highly trained, experienced and capable ecommerce teams who are ready and available for work.

  • Core Business

    Redeploy your local team to core, revenue generating activities, enabling you to reduce costs, grow profits and become more competitive.

ecommerce support outsourcing to the philippines
How it Works

Outsourcing Process


The Brief

We get a brief on the role our potential client wants to out source, we might get a position description or job description over email. At this point we don’t lock client into an agreement with us (this makes us different from competition). We will advertise for that role, and hunt for that role.

Team outsourcing

Candidate Selection

Yes that is the right candidate, move forward, sign agreement. No long term lock in contracts - 60 days notice to cease services, 90 days for higher salaried positions (such as full stack web development etc.)
Clients pay a flat (set) monthly fee, an invoice is issued at the start of each month on 28 days terms

Candidates outsourcing

Start Date Provided

We give start date - generally 2-6 weeks from getting brief to first day of employment


Platinum Outsourcing Company Induction

We do company induction (platinum outsourcing policies/procedures, OH&S) on the clients behalf on their first day of work. On Day 1, we run our company induction for approx. 90 min and then their new team...

onboarding customers outsourcing

Hand Over to Client

Hand over to client, client will do training with employee. For some roles we can train staff on our clients behalf (free of charge)

onboarding customers outsourcing

Monitoring of Staff

Once all training all done, we have local shift leads, team leads that monitor staff, we have HR management software, we know when they log in and log out, we have performance reviews. We ensure your new offshore team are performing to an acceptable standard.

HR outsourcing

“Platinum Outsourcing has given us access to skilled and talented .NET Developers, improving our speed to market on new releases of our software.”

Jason • Founder

“We are a fast paced, full service digital agency, serving start-ups to multinationals. Platinum Outsourcing has provided us access to a larger talent pool across a variety of functions, such as digital design. Dale is great to work with, extremely responsive and helpful, and so far the staff hired have exceeded our expectations”

Kate • Chief Customer Officer

“We have built a great offshore team in Manila through our partnership with Platinum. They currently support our business across both customer-facing call centre and back office (accounts and logistics).”

Jacki • Operations Manager

Platinum Outsourcing assists us in managing our customer support end to end, from call centre staff to claims and billing – we have vastly reduced our operating costs since partnering with Platinum.

Mike • Managing Director

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