About Us

Providing Australian Businesses With Easy Access To Outsourced Teams

Platinum Outsourcing was founded in 2019 with the goal of supporting Australian businesses by providing them with easy access to outsourcing in the Philippines. It has since grown rapidly in that time and now operates out of Jakarta in Indonesia and Manila in the Philippines. Our teams support a variety of businesses in Australia, from small-to-medium enterprises (SMEs) right through to multinational companies.

Outsourcing means that our customers have access to talented and qualified staff across a variety of job functions, at a fraction of the cost of hiring locally. In most cases, we can save our customers up to 70% per team member.

We provide a stable and rewarding work environment through employing all of our team on a permanent basis. We also provide benefits such as above market remuneration, a comprehensive reward and recognition program, private health care, and regular team building events.

The Platinum Outsourcing story is still being written, and we would love your business to be a part of it. Connect with us here via our contact form, the pricing button, or on web chat.

Staff member in the philippines
Jerome
Reverse Logistics • Full Time
Outsourced Customer Support Officer
Michelle
Customer Support • Full Time
staff member with dog
Ron
Digital Designer • Full Time
Staff member
Caren
Accounts Officer • Full Time
about us
Claire Summer
Marketing • Fulltime
Peace of Mind
24/7 client support
Redundant high-speed internet
Modern, secure delivery centres
ISO 9001 Certification in progress
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Vision

To create an environment in which our teams can grow and develop both personally and professionally, and provide them with the tools to impact positively on the wider community.

Mission

To help Australian businesses think outside the box by providing them with easy access to outsourced teams.

Values

We believe in paying it forward, which is why we always act with integrity and ensure that social responsibility is at the forefront of our decision making.

Why Choose Us

We Make It Easy

Seamless Onboarding
Prioritising the Customer Experience
Modern and Secure Delivery Centres

Experience Our Seamless Onboarding

Outsourcing can be a daunting process — but it doesn’t have to be. Get peace of mind by working directly with our Australian-based leadership team throughout the entire onboarding process, from initial discovery meetings right through to managing recruitment.

If the role you are outsourcing doesn’t have documented work instructions, we can assist with that as well, all free of charge.

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Customer Experience is Our Priority

How do we deliver an exceptional customer experience?

  • We take our commitment to the customer experience seriously. Each of our sites has dedicated support staff, including team leads, site leads and human resources staff, all of whom are available 24/7.
  • Your offshore team is monitored in real time using human resources management software that links to our payroll.

We incentivise our team through a reward and recognition program, and connect improved remuneration to on-the-job performance, producing a great experience for our customers.

always online

Modern & Secure Delivery Centres

Our state-of-the-art secure delivery centres are equipped with biometric entry, static and roving security guards, CCTV, redundant internet connectivity, as well as back-up generators for any power outages. 

Our offices are bright and modern, and all of our team are provided with brand new IT equipment. We even have medical-grade air purifiers to keep your offshore team healthy.

operate 24/7
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Your Team

Our Leaders

Joy Locsin
Shift Lead - Manila
Tim Webb
Tim Webb
Founder and Managing Director
Dale Pearce
Dale Pearce
COO
Iput Amiyarsih
Iput Amiyarsih
Director of Operations (Indonesia)
philippines staff member
Melinda Estuita
Finance and HR Manager
Alvin Garcia
Alvin Garcia
Site Lead – Manila
Sari Mulyanah outsourcing to the philippines
Sari Mulyanah
Site Lead – Jakarta
Testimonials

“Platinum Outsourcing has given us access to skilled and talented .NET Developers, improving our speed to market on new releases of our software.”

Jason • Founder
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Testimonials

“We are a fast paced, full service digital agency, serving start-ups to multinationals. Platinum Outsourcing has provided us access to a larger talent pool across a variety of functions, such as digital design. Dale is great to work with, extremely responsive and helpful, and so far the staff hired have exceeded our expectations”

Kate • Chief Customer Officer
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Testimonials

“We have built a great offshore team in Manila through our partnership with Platinum. They currently support our business across both customer-facing call centre and back office (accounts and logistics).”

Jacki • Operations Manager
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Testimonials

Platinum Outsourcing assists us in managing our customer support end to end, from call centre staff to claims and billing – we have vastly reduced our operating costs since partnering with Platinum.

Mike • Managing Director
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Joy Locsin
Shift Lead - Manila

Joy is the Shift Lead at our Manila site.

Joy has more than a decade of experience in both people leadership and recruitment within the BPO industry here in the Philippines. More specifically her expertise lies in frontline coaching & development of customer facing teams.

Joy holds a Bachelor of Arts and Communication from De La Salle University.

Tim Webb
Founder and Managing Director

Tim Webb is our founder and Managing Director. His expertise is in working with businesses which have a field service or trade component, as well as having extensive knowledge of the electrical contracting industry in Australia.

A serial entrepreneur, Tim has previously taken his other businesses from pre-revenue to profitability, and ultimately to sale. He has a passion for sharing his knowledge of outsourcing with Australian business owners and showing them how they can improve their work-life balance through leveraging offshore teams.

Tim holds a Bachelor of Business (majoring in accounting) from Charles Sturt University.

A Perth native, husband and father Tim currently splits his time between his base in Perth and Bali.

Dale Pearce
COO

Dale is responsible for the day-to-day leadership of the business both onshore in Australia and our offshore delivery centres. As part of his role, he is also the interface between our clients and their offshore teams.

He has held executive roles in both subsidiaries of publicly listed businesses and private SMEs. More specifically, his expertise lies in customer experience, work-flow optimisation, and large contact centres. He holds a Masters Degree in Business Administration (MBA) from Swinburne University of Technology, and was recognised for academic excellence in corporate governance and leadership.

Outside of work, Dale is a father of two young boys, an avid Brazilian Jiu Jitsu practitioner, and ocean lover. He currently resides in the Northern Rivers region of New South Wales.

Iput Amiyarsih
Director of Operations (Indonesia)

Iput is the first and longest serving employee of Platinum Outsourcing. She has overall responsibility for our operations in Indonesia, with a particular focus on governance and compliance.

Iput loves to travel and immerse herself in other cultures. She is also the world’s biggest fan of ramen!

Melinda Estuita
Finance and HR Manager

Melinda is an expert in all things finance and HR, having spent the last 23 years in support services roles in a variety of different industries. Melinda currently oversees all corporate taxation and management accounting matters for our Filipino entity, as well as the HR function.

Melinda has been happily married for 16 years, and has two beautiful children.

Alvin Garcia
Site Lead – Manila

Alvin oversees the Platinum Outsourcing operation and our team in Manila. His primary function is ensuring the delivery of an exceptional experience for all of our clients through the implementation of continuous improvement programs, coaching and development.

Alvin has more than a decade’s worth of experience working for business process outsourcing companies, leading teams across SE Asia and Europe. He holds a Bachelor’s degree in Information Management and is a Lean Six Sigma Certified Practitioner.

Sari Mulyanah
Site Lead – Jakarta

Sari is one of our founding team members, and prior to joining Platinum Outsourcing had been working directly for our founder, Tim, in one of his other businesses. Sari now looks after our team in Jakarta in her role as Site Lead.

Sari has deep knowledge of service centre operations in the consumer electronics and appliance industry, working directly with subcontractors for global brands such as Samsung and LG. She holds an Associate Degree in English Literature.

Sari is mother to a beautiful baby boy, and enjoys spending the little free time she has online gaming.