Helping Australian businesses to think outside the box by providing them with easy access to outsourced teams
By the year 2030, the Philippines aims to be the number one creative economy in all of ASEAN. Agencies and businesses alike are leveraging outsourced teams to help them manage the brand experience, performance and insights across all touchpoints of the digital user journey.
You can reduce your operating costs and deliver a positive customer experience by outsourcing non-core functions to the Philippines. This enables you to free up cash flow that can then be reinvested back into your business or taken as profit.
It is not just large consumer services businesses that are reaping the rewards of outsourced teams. We partner with owner-operators and small-to-medium sized enterprises (SMEs) all across Australia, delivering value for them and their businesses every day.
Recruiting, onboarding and supporting full-time employees is both time consuming and cost intensive, limiting the potential for growth and slowing your momentum. Speed to market and the ability to execute quickly are key factors in winning market share, and outsourcing has proved to be a tried and tested solution.
Ecommerce moves at the speed of light, and customers now more than ever expect support at every touchpoint. As such, omni-channel customer support is at the forefront of delivering an exceptional customer experience, and provides a key point of difference that will enable your brand to stand out from the intense competition in online commerce. Additionally, the ability to quickly and efficiently manage returns and reverse logistics at scale gives customers peace of mind when purchasing from your business.
You provide us with details of the role you wish to outsource, which can be as simple as a position title or more detailed, such as a job description or specific requirements of the role. We will then use this information to match you with the perfect candidate(s).
Unlike our competitors, we can provide you with a range of candidates for all available roles — free of charge. There is no commitment whatsoever until you decide that we have found the perfect person for the job. You can choose to be closely involved with the recruitment process throughout, or you can leave it to us to handle on your behalf, saving you both time and money.
Once you have selected your new offshore team member(s), we will provide you with details of their start date. In most cases, the time frame from brief to start date will only be 4 to 6 weeks.
We can handle all aspects of the induction process and employment ancillaries on your behalf, such as employee onboarding, probationary reviews, payroll, OHS, etc., as well as providing employees with brand new IT equipment. On your new offshore team member’s first day, we will take them through our company induction and get them set up so that they are ready to start work.
You have the option of receiving our assistance in the training of your new team member/s, an add-on benefit that we are pleased to offer free of charge. Once training is complete, your new team member(s) operate as an extension of your onshore team, except that they are located and work remotely in the Philippines.
Each of our sites provide dedicated support through team leads, site leads and human resources staff, all of whom are available to you 24/7. Your offshore team is monitored in real time using human resources management software that links to our payroll, while our state-of-the-art secure delivery centres are equipped with biometric entry, CCTV, redundant internet connectivity, as well as back-up generators for any power outages.
Founded in 2019 with the goal of supporting Australian businesses by providing them with easy access to outsourcing in the Philippines, Platinum Outsourcing has since grown rapidly and now operates out of two locations (Jakarta in Indonesia, and Manila in the Philippines). Our teams support a variety of businesses in Australia, from small-to-medium enterprises right through to multinationals.
We give our customers access to talented and qualified staff across a variety of job functions at a fraction of the cost of hiring locally. In most cases, we can save our customers up to 70% per team member.
We believe in providing a stable and rewarding work environment. That’s why we employ all of our team on a permanent basis, providing benefits such as above market remuneration, a comprehensive reward and recognition program, private health care, and regular team building events.
Our story is still being written, and we would love for you to be part of it with us. Reach out to us here via our contact form, the pricing button, or on web chat.
“Platinum Outsourcing has given us access to skilled and talented .NET Developers, improving our speed to market on new releases of our software.”
“We are a fast paced, full service digital agency, serving start-ups to multinationals. Platinum Outsourcing has provided us access to a larger talent pool across a variety of functions, such as digital design. Dale is great to work with, extremely responsive and helpful, and so far the staff hired have exceeded our expectations”
“We have built a great offshore team in Manila through our partnership with Platinum. They currently support our business across both customer-facing call centre and back office (accounts and logistics).”
Platinum Outsourcing assists us in managing our customer support end to end, from call centre staff to claims and billing – we have vastly reduced our operating costs since partnering with Platinum.
