Outsourcing Insights

Outsourcing Success – Tips for Outsourcing to the Philippines

Dale Pearce  •  November 12, 2023

Outsourcing can be a powerful tool for businesses aiming to streamline operations and boost profitability. However, embarking on an outsourcing journey without a well-thought-out plan, like anything in business, is a potential recipe for disaster. To ensure your journey into outsourcing and leveraging remote teams is successful, follow a structured approach customised to your business.

Below we identify what we believe to be 10 critical steps to help you achieve outsourcing success.

1. Set Clearly Defined Goals

Outsourcing decisions should involve your entire team to accommodate for diverse ideas and motivations, and to address any concerns or misconceptions. Start by defining your overarching goal, whether it's reducing operational costs, enhancing efficiency, or achieving other specific objectives. Setting clear goals ensures alignment and provides direction for your outsourcing strategy

2. Assess Your Processes

Before venturing into outsourcing, evaluate your current processes and workflow. Conduct an internal review and determine whether any amendments are necessary to accommodate changes triggered by outsourcing. Clear processes are essential in any businesses, but even more so when you are engaging with a third party, external to your business

3. Leadership

Managing a remote team requires meticulous planning and commitment. Prepare your leaders to shoulder the responsibilities of training and daily management - outsourcing and building a remote team is not a 'set and forget' endeavour. Appointing a dedicated leader either onshore, or as part of your new remote team will ensure you achieve the right results

4. Identify Advantages, Obstacles, and Challenges

To ensure the success of your outsourcing initiative, it's essential to identify both the advantages and potential obstacles or challenges associated with this strategy. Take into account factors like cost savings, technological capabilities, communication, and team structure. Seek advice from experienced individuals in your network or consult with reputable outsourcing providers to learn from their experiences (before making any commitments)

5. Use KPI's to Measure Success

Goals provide a clear direction, sense of purpose, and a baseline for feedback on progress, which are all crucial elements for successful remote teams. Compare your current Key Performance Indicators (KPIs) with the goals you intend to achieve through outsourcing. These measurements will help you determine whether outsourcing is the right model for your business. Utilise this data to fine-tune your outsourcing strategy

6. Understand Different Outsourcing Models

Before partnering with an outsourcing provider, it's vital to understand the various outsourcing models available and how they align with your business goals. Research potential partners, assess their background, review customer testimonials, and ensure that pricing and services are clearly defined before making a decision - outsourcing is not one size fits all, be sure to fully understand the implications of each outsourcing model, and how it will fit your onshore business

7. Look at Every Possible Scenario

Scenario planning is a valuable tool for addressing potential challenges and instilling confidence in your team to handle issues as they arise. Evaluate potential issues that could arise during the outsourcing process and collaborate with your team and outsourcing provider to turn these challenges into opportunities

8. Evaluate the Risks

Growth often entails risks, and outsourcing is no exception. It's imperative to identify potential risks, such as legal, environmental, or technological concerns. Discuss these issues with your team, gain insights from businesses experienced in outsourcing, and collaborate with your service provider to develop a comprehensive risk mitigation plan

9. Create a Business Plan

Outsourcing is a multi-step process that necessitates meticulous planning. Compile data, including risk assessments and potential scenarios, into a comprehensive business plan. Document all aspects of your business structure, costs, profits, workloads, goals, and timelines to ensure you have a clear strategy to support your objectives and growth targets

10. Develop an Action Blueprint

With your business plan in hand, create a blueprint for implementing outsourcing into your business. Set realistic deadlines, allocate budgets for necessary tools and technology, and discuss changes with your team. Consider whether additional deals, new relationships, or training and support are required for a successful outsourcing transition

Keen to learn more? Check out our Resources Page here for more useful outsourcing insights.

Want to start your outsourcing journey or get a quote, get in touch via this link. We reply within two hours.

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